Last updated: 28.04.2021
- What personal data users and customers share with us
- How we process and the purpose behind the data processing
- How we store, transfer and share information
- The rights and choices users and customers have
Personal data users and customers share with us
We need certain personal data to fulfil several operations. For example, we need your name, address, mobile phone number and e-mail to process your order and ship your ordered items. This kind of personal information is also necessary to store for customer support purposes and to keep you informed about e.g. new updates on our products and services. We do not collect or store your payment details, this is processed by our provider Stripe.
If you subscribe to our newsletter, we need personal data such as e-mail, first name and last name. This is information we need to send you newsletters and to tailor your message (e.g. using your first name in the e-mail).
Users can contact us through our contact forms on blueyerobotics.com, blueye.com or blueye.no. When using the contact form users leave personal information such as name and e-mail address.
The legal basis for the processing described over is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to Blueye Robotics by the customer or user when purchasing a product or service, or subsequently provided or generated by the customer.
Blueye processes personal data such as name and e-mail address for the purpose of sending marketing to customers as well as finding potential new customers based on similarities between customers and potential customers, using social media tools such as lookalike audience and similar.
We do not process personal information for the purpose of automated profiling.
The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)9, which is voluntary to submit. The consent is either gathered through opt-in to our newsletter or by accepting cookies and pixels through your web browser settings.
Dive-related and location-related information
When you use the Blueye App you have the option to share and log dive-related information with us. This is information connected to your dive with the Blueye Pioneer underwater drone, like depth, dive duration and date. This is information you voluntarily share with us and is processed by us to improve our products and services. When you transfer video files from the Blueye App to your device, this will only be store on your preferred device and will not be accessible for Blueye.
The Blueye App can track location-related information if the user consent to the App to do so. This is information we can connect to e.g. dive-logs and could be used to improve our products and services.
The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)9, which is voluntary to submit.
Disclosure to third parties
Blueye does not disclose personal data to third parties which we don’t have written a Data Processing Agreement (DPA) with.
How long we store data
You can update your preferences or opt-out from receiving newsletters at any time. We will store your data until we receive your opt-out of the service.
Personal data relating to your order will be stored until they are no longer necessary to process considered the purpose of the processing, until they are no longer necessary to process in order to fulfil legal obligations or until they are no longer necessary for us to be able to handle claims and complaints.
We have different contact schemes on our webpage serving different purposes like product support or receiving a quote.
We use Zendesk as our Customer Support provider and Salesforce as our CRM system. Both are third party relations and will store your personal information in compliance with GDPR and/or until you act on one of your rights (see section Your rights and how you can contact us).
We store information gathered through the Blueye App in compliance with GDPR and/or until you act on one of your rights. We only delete or anonymize information upon request as this is vital information for us to improve our product and services.
Your rights and how you can contact us
As of May 2018, individuals within EU/EEA have rights relating to:
- Information about the processing of personal data and access to data
- Rectification and deletion of inaccurate or incorrect data
- Be forgotten
- Restriction of processing
- Object to processing
- Data portability
Registered individuals may also file a complaint by contacting the data protection authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.
Blueye Robotics AS, Organization Number: 915 666 450 E-mail: firstname.lastname@example.org Address: Transittgata 10, 7042 Trondheim,Norway
Last updated: 29.10.2018
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3-party cookies and pixels on blueyerobotics.com, blueye.com and blueye.no
We use different cookies and pixels on our websites with the purpose of increasing your experience on the site, communicate more relevant through ads and for technical surveillance over our Products and Services.
Web analytics solution. Google Analytics tracks activity such as how long you spend time on the site and the pages that you visit. The analytics is used by us to improve your experience on the site.
Track conversions from Facebook and Instagram ads, finding new and potential customers and serve relevant ads to you while visiting the social network.
Track conversions from our ads on LinkedIn and serve relevant ads from us while visiting the social network.
Microsoft App Insight
Technical surveillance for Blueye Products and Services. Gives us insight on e.g. technical performance, error messages and site speed.
Track conversions from Google Ads, finding new and potential customers and serve relevant ads to you while visiting the Google network and Google partners.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Conversion tracking of orders placed on our site.
We use Leadfeeder to identify companies visiting our webpage. For each identified company we track:
Time and Date of visit
Source and Medium
Number of pages visited
Pages visited (Title, URL, and Length of the page visits)
Visitor ID number
The total length of visit