Find Instant Answers in the Help Center
Before reaching out, we recommend visiting our Help Center. It contains a wide range of guides, tutorials, and troubleshooting articles that can help you solve many issues on your own.
The Help Center is available 24/7 and is updated regularly with step-by-step instructions, software updates, video walkthroughs, and best practices. Whether you need to fix a connection problem, calibrate a sensor, or prepare your drone for shipping, there’s likely a guide for it.
By checking here first, you’ll often save time and learn more about your equipment in the process.
How to Contact Blueye Support
If you don’t find the answer in the Help Center we’re easy to reach. You can contact Blueye Support in several ways:
Through the Blueye App: The fastest method while you're in the field. Send us a message directly from the app. Then allow us to see what is wrong with logs and optional photos/videos included.
Via our website: Use the contact form at the bottom of this page.
By email: Reach us at support@blueye.no.
Our support team reads every inquiry personally and aims to respond within one business day. For technical issues, sending logs and clear details will help us assist you more efficiently.
See our support checklist to make sure you include everything we need.
Need a Repair?
If your ROV needs service, you can contact our support team and send it to our in-house workshop in Trondheim. Our certified technicians will inspect and repair the unit, followed by thorough testing to ensure everything is up to our high standard.
Before we begin repairs, we provide a full quote with cost and expected lead time. Most common repairs (such as replacing thrusters, connectors, or pressure testing) are completed within a few working days.
We know many customers depend on their drones for daily work. That’s why we aim for minimal downtime and clear communication throughout the repair process.
Extended Warranty
All Blueye ROVs come with a standard 1-year limited warranty that covers manufacturing defects and faults under normal use from the date of purchase. This ensures that if anything goes wrong due to a production issue, Blueye will repair or replace your equipment at no extra cost to you.
For customers who want extra peace of mind, Blueye also offers an optional 1-year extended warranty. This can be purchased alongside the ROV or shortly after, adding an additional year of coverage beyond the standard warranty. The extended warranty helps reduce unexpected repair costs and provides prioritized service, which is especially valuable for professional users relying heavily on their equipment.
Regular Maintenance
Most day-to-day maintenance tasks can easily be done by you without needing to return the drone. Staying on top of these small tasks helps keep your drone in top shape and extends its lifespan.
Typical maintenance includes rinsing with fresh water after use, inspecting O-rings, cleaning the camera and lights, and regularly checking cables, connectors, and battery status. These routines take a few minutes but make a big difference in long-term reliability.
You’ll find detailed, step-by-step guides in our Help Center, covering everything from basic cleaning to more advanced preventive care. And if you're ever unsure, just reach out, we’re happy to assist.
By following regular maintenance routines, you’ll enjoy more reliable performance, fewer issues in the field, and reduced need for unexpected repairs.
Need Help Before You Buy?
We’re happy to help you choose the right drone for your needs. Whether you're in marine research, aquaculture, infrastructure, or education, our sales and support team will guide you through features, accessories, and operational needs.
We also offer product demos, online meetings and courses where we can walk through use cases and system setups.